The front desk, one job at a time.
Use these guides to make the handover between members, front-desk staff and owners easier to follow. Each guide explains a specific daily job, the records it needs and the checks worth making before moving on.
Updated
On this page
Choose the job you need to improve
Membership renewals
Build a follow-up queue, check access dates and record the next action.
Read the renewal guide →Member check-ins
Find the right member, verify access and record one visit for the day.
Read the check-in guide →Daily closing
Separate payment methods, reconcile cash and prepare the shift handover.
Read the closing guide →How to use the guides with your team
Pick the job that causes the most repeated questions. Walk through the guide alongside a fictional record in the sample gym. Agree which staff member performs each check and where they record an exception.
Then adapt the checklist to your gym’s opening hours, membership rules and payment arrangements. Keep the instructions where the next shift can find them. Review them when your process changes.
What these examples cover
These are Fitness Vault product and operations guides, published by the Fitness Vault team. Their examples use fictional names, dates and money. They describe manual recordkeeping and review steps; they do not claim measured customer results.
For an overview of the workspace, read gym management software for daily operations. For help with your account or a correction to a guide, contact Fitness Vault.
Try the next shift in the sample.
Explore fictional members, renewals and closing. No account needed.
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